How does Tele-assistance work?
SERIS Tele-assistance starts with our accredited monitoring center, which is fully informed about your situation, systems, and needs. Through a direct connection to video surveillance, intercoms, and any other relevant technology, our operators can act quickly. This can range from simple actions such as opening an electric door or barrier to more complex assistance, such as guiding staff or resolving an issue on site. In addition, Tele-assistance integrates seamlessly with your processes. In situations that require more action, we can scale up and immediately engage other supporting services.
Examples of Tele-assistance
Tele-assistance is ideal for a wide range of situations, such as:
- Access management: assisting visitors or employees at barriers, intercoms, or secured entrances.
- Support for alarm systems: answering questions, resetting systems, or resolving notifications.
- Site management: remote assistance with location management outside office hours.
- Troubleshooting: phone guidance or assistance with technical problems.
- Immediate intervention: responding quickly in safety or emergency situations.
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